Quality management system

The NBS quality management system complies with all the provisions of ISO 9001 certification and is guided by the following fundamental principles:

Client-oriented approach

All our projects are conducted in a constant dialogue with our customers and partners. We identify our customers’ needs and expectations prior to the start of the project and receive feedback after its completion. It constantly helps us to improve our internal processes and introduce new types of services that our customers may demand. All of the above allows us to spend our own resources more effectively, constantly boost customer satisfaction and meet the interests of other partners involved in the project.

Top management leadership

Top management of National BioService determines the company’s development strategy and transparently shares its vision with the employees. The management strictly monitors compliance with all elements of the quality management system in every team's activity.

Team engagement

The team is the most valuable resource of the company. NBS specialists are the ones who help the company grow and develop every day. Each of them is valuable as an expert introducing precious ideas and suggestions. Therefore we have created a space of comprehensive communication and free exchange of ideas, the best of which are introduced into our activities.

Process approach

All standard business processes are strictly regulated and divided into stages. Each procedure is supervised by responsible person. At the same time other participants clearly understand their role in the process. This helps us to seamlessly optimize time and cost, effectively use human resources and constantly improve existing business processes.

Continuous improvement

You must run as fast as you can just to stay in place today. And if you wish to arrive at a result you must run twice as fast as that! Continual growth is important to us. That is why National BioService is moving even faster! We improve our business processes, constantly develop and train our employees, purchase and use the most advanced equipment. We consider improvement as an ongoing process so we constantly carry out internal and external audits to explore new ways for improvement.

17A Litovskaya str., Saint Petersburg